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Usability Engineering, by Jakob Nielsen
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Written by the author of the best-selling HyperText & HyperMedia, this book is an excellent guide to the methods of usability engineering. The book provides the tools needed to avoid usability surprises and improve product quality. Step-by-step information on which method to use at various stages during the development lifecycle are included, along with detailed information on how to run a usability test and the unique issues relating to international usability.
* Emphasizes cost-effective methods that developers can implement immediately
* Instructs readers about which methods to use when, throughout the development lifecycle, which ultimately helps in cost-benefit analysis.
* Shows readers how to avoid the four most frequently listed reasons for delay in software projects.
* Includes detailed information on how to run a usability test.
* Covers unique issues of international usability.
* Features an extensive bibliography allowing readers to find additional information.
* Written by an internationally renowned expert in the field and the author of the best-selling HyperText & HyperMedia.
- Sales Rank: #131212 in Books
- Published on: 1993-09-23
- Original language: English
- Number of items: 1
- Dimensions: 9.16" h x .65" w x 6.04" l, 1.11 pounds
- Binding: Paperback
- 362 pages
Amazon.com Review
An authoritative text by one of the premier researchers in usability engineering in the 1990s, Jakob Nielsen's Usability Engineering provides a landmark guide to software design that has helped bring this area of research into the mainstream of computing. "Usability" is the measurement of how easy or difficult it is to be productive with a piece of software. It often looks at the user interface--what elements appear onscreen and how efficient, confusing, and/or intuitive they are for beginning, intermediate, and advanced users. "Usability engineering" is the formal study of usability. It grew out of research on human factors, which looked at the way people interact with their environment.
The best thing about this book is its concise, cut-to-the-chase approach when defining usability and ways to measure and improve it. As the author notes, in the old days of computing, documents that attempted to define usability might have over 1,000 rules. The author offers just a handful of guiding principles for creating better software that apply even today. (Published just before the Internet revolution, this book's principles still hold true for Web designers, as well as those who create more traditional applications.)
Throughout this text, the author argues for the benefits of improved software usability. With software use as with all things, time is money and making more efficient interfaces translates into lower personnel costs and more productivity. The book also does a fine job of integrating usability design into the software development process, with guides for planning, working with end users, and running tests with users (whether on videotape or in person). The 50-page bibliography attests to the author's previous research on usability.
For anyone who needs to create better, more efficient software, Usability Engineering can help. This clear and intelligent guide to the science of usability engineering has helped enhance the potential of computers to work with end users more efficiently. In the new century, software developers will undoubtedly seek new advances in usability, in part because of the groundwork laid by books like this one. --Richard Dragan
Topics covered: Usability basics, measuring usability, types of users, history of user interfaces, the usability engineering lifecycle, design techniques, heuristics and hints for improving usability, testing, managing user tests, assessing usability, interface standards, internationalization, and Computer-Aided Usability Engineering (CAUSE) tools.
Review
"The purpose of Jakob Nielsen's Usability Engineering is to help nontechnical people improve the systems so that they are not only error-free but also easier and more pleasant to use, and more efficient. It is a book that ...shows us how to change the world and does so admirably....One of this book's strengths is that it provides a wide selection of methods for improving systems, and allows for the unavoidable constraints of the real world."
--NEW SCIENTIST
From the Back Cover
"The purpose of Jakob Nielsen's Usability Engineering is to help nontechnical people improve the systems so that
they are not only error-free but also easier and more pleasant to use, and more efficient. It is a book that ...shows us
how to change the world and does so admirably....One of this book's strengths is that it provides a wide selection of
methods for improving systems, and allows for the unavoidable constraints of the real world." ―NEW SCIENTIST
Written by the author of the best-selling HyperText & HyperMedia, this book is an excellent guide to the methods
of usability engineering. The book provides the tools needed to avoid usability surprises and improve product quality.
Step-by-step information on which method to use at various stages during the development lifecycle are included,
along with detailed information on how to run a usability test and the unique issues relating to international usability.
KEY FEATURES
- Emphasizes cost-effective methods that developers can implement immediately.
- Instructs readers about which methods to use and when to use them throughout the development lifecycle, ultimately
helping in cost-benefit analysis.
- Shows readers how to avoid the four most frequently listed reasons for delay in software projects.
- Includes detailed information on how to run a usability test.
- Covers unique issues of international usability.
- Features an extensive bibliography allowing readers to find additional information.
- Written by an internationally renowned expert in the field and the author of the best-selling HyperText &
HyperMedia.
Most helpful customer reviews
38 of 48 people found the following review helpful.
Overly wordy.
By Rebecca Rachmany
Although Neilsen has a lot of good information in here, the information is hidden beneath layers of writing. Every point is repeated several times, and the author is incredibly wordy. As a professional writer, it astounds me that someone could go on about usability without having the faintest idea of how to make his own writing usable. If edited properly, this volume could be reduced to half the size and give exactly the same information. The passive voice just about slaughters this book. One gets the impression that the author thinks he must write in this boring, textbook style in order to be considered "The Book" in the industry. This is unfortunate, because many readers simply won't make it through this book, despite the important information it has to impart.
10 of 11 people found the following review helpful.
Well worth a read if you want people to use your software
By RA Botha
If you are an experienced user interface designer who thoroughly understands what usability is about you probably don't need to read the book (although I would find it strange that you are experienced and did not read this book which is attributed to have coined the term "Usability Engineering").
So who should read the book. Everybody that is going to develop any form of software. No, it won't make you an expert, but it will get you thinking.
On the negative side, some of the examples may some be slightly old (but its a 1993 book!). Sometimes you're also going to feel that you could stress this concept in half the space. However, the information and the thought process behind the information is extremely relevant and is well-worth the effort of reading the book.
If you are new in software development this book is an absolute must. In a sense it helps you develop "a way of thinking" rather than giving any specifics.
However, if you are looking for specifics, Chapter 5 deals with usability heuristics, presenting 10 of them. When looking at the list of 10 heuristics, they may seem obvious, trivial almost. It is quite amazing, however, how often those seemingly trivial things are overlooked or ignored. Just use some programs on your PC...
I think it would be worthwhile any software developers time to read Chapter 5 and think long and hard about what is said - then go back to your software and be honest with yourself. It might be some of the best lessons you'll ever learn.
In lots of ways this book has everything that classics are made of - except occasionally the ease of reading.
16 of 18 people found the following review helpful.
Excellent primer
By jackofsometrades
This book is not perfect, but some of the critique is a bit too harsh. The book is not verbose, it is just user friendly =). I mean, really, the book is a breeze to read, it is clear and not once was I unsure about anything it said. There is only a little more than 250 pages of actual text to read. Then there are excercises which I found helpful. Then there's a long list of references, which some people may find helpful when trying to find more information.
The most incredible part of the book, in my opinion, is the chapter on inexpensive usability engineering methods, that can easily be adapted by small companies without large budgets. They are really worth reading the book!
I believe everyone who wants a career in UI design should read this book first, before proceeding further. Those who are not usability engineers per se, will get all they need from this book (about interface-design), the UI pros will probably want to read other material too, but this is the place to start.
I would give 4.5 stars if possible. The book is not perfect. But I gave 5 stars to help the average rise a bit... ...hopefully.
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